Return Policy
At Little Dutch, we want every order to feel simple and reassuring. We offer 30 Days Free Returns on eligible items. Please contact our customer service team before sending any return so we can provide the correct return instructions and return details.
Return window
Little Dutch offers 30 Days Free Returns. You may request a return within 30 days of receiving your order.
Returns must be approved by customer service before they are sent back. Returns sent without contacting customer service first may not be accepted.
Return eligibility and item condition
To be eligible for a return, items should be in a clean, unused, and resellable condition, with original packaging, tags, accessories, manuals, inserts, and any included parts where applicable.
Unused condition
Returned items should not show signs of use, washing, wear, damage, stains, odors, or missing parts.
Original packaging
Please keep original packaging and included materials whenever possible, as they may be required for return review.
Proof of order
Include your order number and the email address used at checkout when contacting us about a return.
How to start a return
To start a return, contact our customer service team at [email protected]. Please do not send your item back before receiving return instructions from us.
- Include your full name and order number.
- Include the email address used at checkout.
- Tell us which item you would like to return.
- Share the reason for your return request.
- Attach photos if the item is damaged, incorrect, or has another issue.
Customer service return details
Please contact our customer service team at [email protected] to receive the correct return instructions and return details.
We do not display a fixed return address on this page. The correct return details must be provided by customer service for your specific return request.
Returns sent without contacting customer service first may not be accepted.
Free return shipping
Eligible approved returns are covered under our 30 Days Free Returns service. After your return request is approved, customer service will provide the return instructions and return details needed for your return.
Please follow the instructions provided by customer service. Returns sent through another method or sent without approval may not be accepted.
Refund process
Once your returned item is received and inspected, we will review its condition and process the refund when the return is approved.
Refund processing time is 3–15 days after the returned item is received and inspected. The time it takes for funds to appear in your account may also depend on your payment provider.
Exchange requests
If you would like to exchange an item, contact us first at [email protected]. Include your order number, the item you received, and the item or size you would prefer.
Exchange options may depend on product availability. If an exchange is not available, we will help review the return and refund process instead.
Items that may not be accepted
Some items may not be eligible for return, depending on their condition, type, or how they were sold.
- Items returned after the 30-day return window.
- Items that are used, washed, worn, damaged, stained, or missing parts.
- Items without original packaging, tags, accessories, or included materials when required.
- Gift cards, digital products, or downloadable products, if offered.
- Personalized, customized, or made-to-order items, if offered.
- Items marked final sale or non-returnable at the time of purchase, if applicable.
Final sale rules
If an item is marked final sale, clearance final sale, or non-returnable on the product page or at checkout, it may not be eligible for return or exchange unless there is an issue with the item received.
Damaged, defective, or wrong items
If your order arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as possible at [email protected].
- Include your order number and the email address used at checkout.
- Include photos of the item, packaging, shipping label, and issue.
- Keep the item and packaging until we finish reviewing your request.
- Do not return the item until customer service provides instructions.
Before sending any return
Please contact our customer service team at [email protected] to receive the correct return instructions and return details.
Returns sent without contacting customer service first may not be accepted.
Return questions
If you have any questions about 30 Days Free Returns, return eligibility, exchanges, damaged items, or refund timing, contact Little Dutch at [email protected].
We are happy to help you review your return request and provide the next steps.
